Privacy Policy

We, Superwise Solutions Private Limited (hereinafter referred to as the “Company”), a company incorporated under the Companies Act 1956/2013 in India having CIN U72900MH2016PTC286132, where such expression shall, unless repugnant to the context thereof, be deemed to include our respective legal heirs, representatives, administrators, permitted successors and assigns are the creators of this Privacy Policy, which ensures our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about an online Website called ‘https://swimlanes.biz’, its subdomains and the mobile applications offered by the Company (hereinafter referred to as the “Application”). In order to provide you with uninterrupted use of our services, we may collect and, in some circumstances, disclose information about you. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices you make about the way your information is collected and used.
This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact us via website contact page

ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. Definitions
  • The term ‘You’ &‘User’ , shall mean any legal person or entity, being a customer/buyer or a potential customer/buyer accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872;
  • The terms ‘we’, ‘us’, ‘our’ shall mean the Application and/or the Company, as the context so requires;
  • The term ‘Services’ shall mean the business of providing construction project management software that aims to bring transparency and timelines to construction projects across the world;
  • The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires;
  • “Personal Information” shall mean and refer to any personally identifiable information that we may collect from you. For removal of any doubts, please refer to Clause 2;
  • “Third Parties” refer to any Website, company or individual apart from the User and the creator of this Website
2. Information Collected

We are committed to respecting your online privacy. We further recognize your need for appropriate protection and management of any Personal Information You share with us. Since we provide certain services as mentioned above, we may collect the following information which are appropriately required to provide such services

From Users, all information regarding the construction projects is stored, including but not limited to project name, location, schedule, budget, purchase orders, work orders, expenses, status, companies and people involved in the project along with their commercials and contract terms, location of Users and events and payments made to vendors and contractors. This privacy policy also applies to data we collect from users who are not registered as members of this site, including, but not limited to, browsing behaviour, pages viewed etc. We also collect and store personal information provided by you from time to time on the Application. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

  • To enable the provision of services opted for by you;
  • To communicate necessary account and service related information from time to time;
  • To allow you to receive quality customer care services;
  • To comply with applicable laws, rules and regulations;
  • To facilitate evolution of the platform through provision of analytics to Users;

Where any service requested by you involves a third party, such information as is reasonably necessary by the Company to carry out your service request may be shared with such third party.

We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for service improvement, but shall immediately delete all such information upon withdrawal of your consent for the same through our ‘unsubscribe’ button or through an email to be sent to us via contact page. We collect and store your search details on the Application, including your search history, the usage of the Application and the features and time you have used the Application for. We collect any communications between you and other Users/third-parties on the Application.

Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the Site. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure Site of approved payment gateways which are digitally encrypted and provide the highest possible degree of care available under the technology presently in use. We shall collect and store all such information in our internal Company servers for a finite period time, as long as you are a User of the Application and shall immediately delete all such information upon expiry of your Usership.

The Company will not use your financial information for any purpose other than to complete a transaction with you. To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the Site and opt out of any non-essential communications from the Application.

Further, transacting over the internet has inherent risks which can only be avoided by you following security practices yourself, such as not revealing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account has/may has been compromised.

At every stage prior to, during or after information collection, you have the right to access all personally identifiable information provided, rectify or alter all personally identifiable information provided, restrict the level of information to be retained as per your sole discretion and object to the retention, use and potential disclosure of the personally identifiable information.

Users are responsible for maintaining the security and confidentiality of their account details and passwords. Please note that We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Further, Users are advised to sign off from their systems after availing of the Services to avoid accidental and unauthorised access to personal information from their accounts by any third-party.

3. Use of Information

the Application shall collect personal information, as mentioned hereinabove, about the Users for the purpose of providing customised Services. the Application shall intimate the User as to the purpose of collection of information, if the same changes at any time, and the User shall be permitted to withdraw consent to provide such information if the User does not agree with the purpose for which the information is being collected by the Application.

4. Record Access and Control Responsibility

the Application shall contain the User’s records but shall not have any control over the same. The User, upon consent, shall be provided with access to the records at any time, and the User may be allowed to withdraw their consent for the retaining of their records by the Application.

5. Our use of your Information

The information provided by you at the time of registration and thereafter shall be used to contact you when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data may be collected and stored by us for internal record.

We use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information. In case we are acquired by or merged with another company, we shall be legally obliged to share information disclosed by you and information about you to the company we are acquired by or merged with. In the event of a merger or acquisition, we shall notify you by email to review our revised privacy policy, as and when Your Personal Information is shared with or becomes subject to a different privacy policy.

6. Cookies

We use data collection devices such as "cookies" on certain pages of our Website. A cookie is a small data file sent by our Website onto your computer, tablet, Smartphone or similar device each time you use the device to visit our Website. Cookies mean that the next time you visit the Application our system recognizes your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered Users. A cookie itself contains no personal data and does not collect any personal data. Cookies can store User settings and other information. In order to use the Patient Portal, you must have a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies.

We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information you submitted while on our site.

Any cookies sent by the site operator and stored on your device are designated “first-party cookies”. Some cookies may be placed by other parties; these are then designated “third party cookies”. First party cookies are those cookies which are associated with the host name. Third party cookies are cookies from other domains. We have no access to or control over Cookies generated by third party provider domains and can therefore only be administered by the respective third party. This privacy statement covers the use of cookies by the first party only. Upon request we shall be able to provide you the list of cookies used by the Application and their purpose

7. Your rights regarding Information

Unless subject to an exemption, you have the following rights with respect to your personal data we hold:

  • The right to request a copy of your personal data which we hold about you;
  • The right to request for any correction to any personal data if it is found to be inaccurate or out of date;
  • The right to withdraw Your consent to the processing at any time;
  • The right to object to the processing of personal data;
  • The right to lodge a complaint with a supervisory authority;
  • The right to obtain information as to whether personal data are transferred to a third country or to an international organization.
8. Confidentiality

Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary to ensure Users may fully avail of the services of the Application.

We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy.

9. Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

When any information is uploaded to Your User account, it sends it over the Internet using Secure Sockets Layer (SSL). This method encrypts the information to help prevent others from reading it while it's in transit from your computer to Us. If you're using the Application to upload sensitive data, you should properly secure your computer. To help do this, you can use anti-spyware and virus protection software. You can also restrict access to your computer (for example, by using a strong password for your computer login and a network firewall).

The Company shall not be held liable in any way for events beyond our control or in any way for accidental or unauthorized access of your information. No data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure.

10. Disclosure of your information to third parties

Due to the existing regulatory environment, we cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

  • 10.1 External Service Providers: There may be a number of services offered by external service providers that help you use our Website. If You choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/ or grant them permission to collect information about You, then their use of Your information is governed by their privacy policy.
  • 10.2 Third-party Payment Gateways: We employ third-party payment gateways that you are mandated to use in order to complete payments to fully avail of Services. We are not responsible for the use and storage of your information by these payment gateways, nor for the operation of the gateways, as they are wholly owned and managed by third-parties. Should any dispute or discrepancy arise in respect of your usage of the payment gateways, we are not liable to address the same and request you to approach the payment gateway directly through their third-party Website.
  • 10.3 Other corporate entities: We may share much of our data, including Your Personal Information, with our parent and/ or subsidiaries that are committed to serving your needs through use of Our Website and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing your experience of using the Application. To the extent that these entities have access to your information, they shall treat it at least as protectively as they treat information they obtain from their other members. It is possible that we and/or our parent and/or subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You shall receive notice of such event (to the extent it occurs).
  • 10.4 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.

11. Accessing, Reviewing and Changing your profile

Following registration, you can review and change the information you submitted at the stage of registration. An option for facilitating such change shall be present on the ‘My Account’ section of the home page of the Application and such change can be facilitated by contacting us via website contact page. If you change any information, we may keep track of your old information.

If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please contact us as soon as possible, via website contact page. We shall promptly correct any information found to be incorrect.

We shall retain in our files, information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information shall be completely removed from our databases in response to your requests.

12. Indemnity

You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Website or otherwise and Your use and access of Websites and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which you may have disclosed to such Third Parties.

13. Severability

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

14. Amendments

Amendments to this Policy will be posted to this URL and will be effective when posted. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. Provided we will not be notifying you if we amend the Policy to make addition, deletions or modifications to the list of cookies from time to time to keep the list of cookies current and accurate. You should frequently visit this Policy to check for amendments. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Applications or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.

15. Consent Withdrawal, Data Download & Data Removal Requests

To withdraw your consent, or to request the download or delete your data with us for any or all our products & services at any time, please contact us via website contact page.

Contact us

If you have any questions or concerns regarding this privacy policy, you should contact us via the contact page on our website.